Frequently Asked Questions
Everything you need to know about your ROYO gourmet experience.
How do you ensure the freshness of your food products during shipping?
We use temperature-controlled packaging and vacuum-sealing technology to ensure all perishable items remain at peak freshness from our warehouse to your doorstep.
What is the estimated delivery time for my order?
Standard orders are processed within 24 hours. Depending on your location, delivery typically takes 2-4 business days via our express courier partners.
Do you offer international shipping?
Currently, ROYO ships within the continental United States and Canada to maintain the strict quality and safety standards of our food products.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a full refund or replacement.
Are your products suitable for specific dietary restrictions?
We offer a wide range of organic, gluten-free, and vegan options. Please check the detailed nutritional information and allergen labels provided on each product page.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets including PayPal, Apple Pay, and Google Pay.