Returns & Exchanges
At ROYO, we want you to love every bite of your order. Due to the perishable nature of our food products, we cannot accept physical returns, but we offer a 100% satisfaction guarantee to ensure your experience is nothing short of delicious.
Contact Our Team
Reach out to our customer care team within 14 days of receiving your order by emailing [email protected] with your order number.
Share Your Feedback
Provide a brief description of the issue, along with photos of the product and packaging if it arrived damaged during transit.
Review & Approval
Our dedicated quality assurance team will review your request within 48 hours to determine the best solution for you.
Refund or Replacement
Once approved, we will immediately process a full refund to your original payment method or ship out a fresh replacement order free of charge.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing